Sunbird Aged Care / Case study

Independent advice.
Found first in Cairns.

SEO and SEO copywriting for an independent aged care navigator, so families searching for help in Cairns find Michelle before the big providers.

Sunbird Aged Care Navigation logo

No provider commissions.
Working only for families.

#1
In Google’s Cairns map results
For “aged care consultant cairns”
Client
Sunbird Aged Care Navigation
Industry
Aged care
What we did
SEO · SEO copywriting
Market
Cairns, Far North Queensland
The results

Families in Cairns
are finding Michelle first.

#1

For “aged care consultant cairns”

Google map results, ahead of larger providers
#2

For “aged care advisor cairns”

Google map results, same live check
1st call

A Google enquiry became a client

A son in Brisbane searching for help for his dad in Cairns

How we checked.

Rankings are a live Google search from Cairns on 7 October 2026. Both positions are in Google’s map results, which appear above the regular listings for these searches. The enquiry and the referral are as reported by Michelle.

Most of Sunbird’s work arrives by phone and through referrals, which website tracking doesn’t see, so we don’t report a lead total here.

The challenge

The knowledge.
The independence.
Not the visibility.

Sunbird Aged Care Navigation is Michelle Hardy, an independent aged care navigator helping families with home care, respite and residential placement. She takes no commissions from providers and works only for the family.

Most of her clients came through referrals from financial planners. Google brought in only the occasional enquiry.

Sunbird Aged Care Navigation logo

Independent aged care navigation
Cairns, Far North Queensland

01

Big providers offer navigation for free

Large aged care providers promote free navigation as a way into their own services. An independent navigator has to show families why independence is worth paying for.

02

A complex sector, in plain English

Families still search for home care packages, which have since been replaced by Support at Home. The pages had to meet those searches and stay accurate.

03

One navigator, one region at a time

A solo practice can’t win every city at once. The SEO had to win one region properly before moving to the next.

The approach

Win one region properly.
Then grow from there.

● ● ●

sunbirdagedcare.com.au/aged-care-consultants-cairns

↗

Sunbird Cairns consultants page, mobile
01 / The Cairns cluster

Six pages
for Cairns.

In August 2026 we published a Cairns cluster: aged care consultants, assessment, family advocacy, home care, residential care and respite. Each page answers what Cairns families search for when a parent needs help.

02 / Copy

Families hear from
the navigator.

We rewrote the site’s copy in the first person, so families read Michelle’s own words before they ever pick up the phone.

03 / Tracking

Bookings counted
from month one.

Search Console, analytics and booking tracking went in during the first month, so every web booking and enquiry is counted.

04 / Clean-up

Spam links
kept in check.

Monthly backlink audits catch toxic links pointing at the site, and we disavow them so they don’t hold rankings back.

“
I got a call today from a law firm that found me on Google. Looks like some of the hard work is paying off.
Michelle Hardy
Sunbird Aged Care Navigation
Services delivered

The services behind this result.

Organic search

SEO

Keyword strategy, technical fixes, tracking setup and monthly backlink audits, reported every month.

Local search

Local SEO & copywriting

A Cairns page cluster and first-person site copy, written for local searches and approved by Michelle.

REAL BUSINESSES. REAL LEADS.

Here’s what happens when paid ads and SEO are done properly for service businesses.
ROOFING
69%
Increase in Leads
16%
More Jobs Booked
9%
Conversion Rate
REMOTE STAFFING
88%
Increase in Organic Traffic
16
0 to 16 leads in a month
24
Keywords on page 1
FINANCE BROKER
294%
Increase in Leads YOY
6.2%
Close Rate
84%
Pure Organic Traffic
A few common questions

Before you
take the next step.

For Sunbird, the first tracked bookings came in the second month, and a Google enquiry became a client on the first call in the third. Most businesses should expect three to six months before results settle.

A small practice can’t win every city at once. We started with Cairns, where Sunbird already had some visibility, and built a full cluster of pages there before expanding.

On local searches, yes. Sunbird shows first in Google’s map results for “aged care consultant cairns”, ahead of larger providers.

Then website tracking only tells part of the story. We count web bookings and enquiries, and check in each month on the calls and referrals that started with a Google search.

Dominate Digital offers month-to-month contracts with no lock-ins. Get in touch to discuss the scope and terms for your business.

Want to see the same numbers for your business?

We will review your site and your search the same way we review Sunbird’s every month. It takes us about a week and you get it whether you hire us or not.

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